SHIPPING POLICY
Asetena Pa Shipping Policy
1.Order Confirmation
-
You will receive an order confirmation email/text immediately after placing your order.
-
Orders are processed within 1 business day (24 hours) of confirmation. Once processing begins, changes or cancellations may not be possible. However, contact us immediately at support@asetenapa.co.uk, and we’ll do our best to accommodate your request.
2. Processing
-
Standard Processing Time: 1 business day (24 hours).
-
Delays: If processing exceeds 24 hours due to high demand or inventory checks, we’ll notify you via email with a revised timeline.
3. Shipping & Delivery
-
UK Orders:
-
Dispatched within 24 hours of confirmation.
-
Delivered within 1–2 business days via UPS, Packfleet, Royal Mail, DPD, or Evri.
-
-
International Orders:
-
Dispatched within 24–48 hours of confirmation.
-
Delivery times vary by destination (typically 3–10 business days).
-
Delivery Options:
-
Standard: Free doorstep delivery (no signature required).
-
Tracked/Signed: Available at checkout for added security.
Note:
-
If no one is available, carriers may leave parcels in a safe location (at your risk) or contact you to reschedule.
4. Shipping Fees
-
Calculated at checkout based on order weight, destination, and service type.
5. International Shipping Restrictions
Due to post-Brexit regulations and customs policies, the following items cannot be shipped internationally:
UK ↔ EU:
-
Food & Beverages:
❌ Fresh or perishable items (meat, dairy, fruits, vegetables).
❌ Dry goods containing dairy (e.g., protein powder, chocolate). -
Cosmetics:
❌ Lotions, creams, moisturizers, or sunscreens.
USA & Canada:
❌ Animal products, firearms, plants, or restricted foods.
Important:
-
Orders containing restricted items will be automatically cancelled and refunded.
-
For questions, email customs@asetenapa.co.uk
6. Damaged or Missing Items
-
Inspect your order upon delivery.
-
Report damaged, missing, or defective parts within 7 days via support@asetenapa.co.uk with:
-
Order number.
-
Photos of the issue.
-
-
We’ll resolve claims within 3 business days (replacements or refunds).
7. Contact Us
For shipping inquiries or urgent requests:
-
Email: support@asetenapa.co.uk
-
Phone: 02038185808